Returns & Shipping
All orders are shipping first class USPS with tracking. Items will be shipped within 1-3 days of purchase. Shipping times vary by location, by you will typically receive your purchase within 3-5 days of it being shipped.
International orders shipping time and cost will vary.
Refunds are at the sole discretion of Serpent and Sage and in most cases, shop credit will be awarded. Any items that have been damaged or altered will not be eligible for shop credit. Buyers are responsible for return shipping costs and must provide a tracking number.
Contact me within: 48 hours of delivery
Ship items back within: 3 days of delivery
Request a cancellation within: 12 hours of purchase
Custom or personalized orders can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders.
Due to the imperfect nature of crystals I will not process refunds due to any perceived flaw in the crystal. All natural imperfections will be photographed so please be sure to review all photos prior to purchase.
Questions about your order?
Please contact me at firstname.lastname@example.org if you have any problems with your order.